Sainai
Shipping
Sainai currently sells and ships only within Switzerland. Delivery by Swiss Post is free.
Standard products
Processing normally takes 1–2 business days. Estimated delivery after dispatch is 1–3 business days.
Custom Photo
Personalised production normally takes 2–3 business days. Estimated delivery after dispatch is 1–3 business days.
Estimated timeframes
These are normal estimates, not guaranteed deadlines. Public holidays, high demand or carrier delays may extend delivery.
Loss or transit damage
Contact support@sainai.ch with your order number and, where possible, photos. Sainai will follow up with Swiss Post; you do not need to pursue the carrier claim alone.